Terms and Conditions

Effective Date: August 14, 2026
Last Updated: August 14, 2026

Welcome to Social Spike Marketing Group.

These Terms and Conditions (“Terms”) govern your access to and use of socialspike.ca, including its webpages, forms, tools, calculators, artificial intelligence features, voice and chat interfaces, downloadable materials, consultation-booking features, and other website functionality operated by Social Spike Marketing Group.

By accessing or using this website, you agree to these Terms.

If you do not agree with these Terms, please do not use the website.

1. About Social Spike

Social Spike Marketing Group (“Social Spike,” “we,” “us,” or “our”) is a digital marketing company based in Halifax, Nova Scotia, Canada.

Social Spike Marketing Group
609-569 Washmill Lake Dr.
Halifax, Nova Scotia
B3S 0E3
Canada

Email: info@socialspike.ca
Phone: +1 (902) 710-8063

2. Scope of These Terms

These Terms apply to use of the Social Spike website and website-based tools.

They do not replace a separate:

service agreement;
proposal;
statement of work;
subscription agreement;
website agreement;
hosting agreement;
payment agreement;
consulting agreement; or
other written contract

entered into between Social Spike and a client.

If you become a Social Spike client and there is a conflict between these Terms and a separately executed agreement governing paid services, the separately executed agreement will control with respect to those services.

3. Website Information

The content available through this website is provided for general business, educational, informational, and marketing purposes.

We make reasonable efforts to keep information accurate and current, but marketing platforms, search engines, software, advertising systems, technology, regulations, third-party services, and industry practices change frequently.

We therefore do not guarantee that every piece of website content will remain complete, current, or applicable to every business or situation.

Information on this website should not be treated as individualized legal, tax, accounting, financial, medical, or other regulated professional advice.

You should obtain advice from an appropriately qualified professional where such advice is required.

4. No Client Relationship From Website Use

Visiting this website, submitting a contact form, using a free tool, requesting information, interacting with an AI assistant, booking a consultation, or communicating with Social Spike does not by itself create a client relationship.

A client relationship is created only when Social Spike and the client agree to the applicable terms for services.

We reserve the right to accept or decline any prospective engagement.

5. Our Services

Social Spike may provide services including:

search engine optimization;
local SEO;
website design and development;
digital marketing;
marketing consulting;
business consulting;
link-building services;
analytics and reporting;
content-related services;
marketing strategy;
website support;
conversion-related services;
artificial intelligence and automation consulting; and
related digital services.

The exact scope of any paid service will be defined in the applicable proposal, statement of work, agreement, invoice, order, or other written documentation.

Information appearing on this website does not automatically form part of a client’s contracted scope of work.

6. No Guarantee of Rankings, Leads, Revenue or Business Results

Digital marketing performance is affected by many factors outside Social Spike’s control.

These may include:

search-engine algorithms;
competitor activity;
website history;
market conditions;
geographic location;
client reputation;
pricing;
sales processes;
staffing;
seasonality;
customer demand;
advertising-platform policies;
third-party technology;
changes made by clients or other vendors;
website performance;
hosting;
domain history;
search behaviour; and
changes to Google, Bing, social platforms, AI search systems, or other third-party services.

Unless expressly stated in a written agreement, Social Spike does not guarantee:

a particular Google ranking;
a number-one ranking;
specific keyword positions;
specific Google Business Profile positions;
a specific level of organic traffic;
a specific number of leads;
a specific number of calls;
a specific conversion rate;
a particular amount of revenue;
a particular return on investment;
specific advertising performance;
inclusion within AI-generated search results; or
any particular business outcome.

Any goals, projections, forecasts, examples, opportunities, estimates, or anticipated results are not guarantees of future performance.

7. Case Studies, Results and Testimonials

Our website may contain:

case studies;
client testimonials;
reviews;
rankings;
traffic figures;
revenue figures;
lead-generation results;
before-and-after comparisons;
screenshots;
performance examples; and
other examples of client outcomes.

These examples describe particular circumstances and should not be interpreted as a promise that every client will achieve identical or comparable results.

Results vary depending on the business, market, competition, budget, implementation, timing, website condition, sales process, search-engine behaviour, and numerous other factors.

Where we publish testimonials or client-specific results, we seek to present them accurately and in a manner consistent with the information and permissions available to us.

8. Free SEO Audits, Reviews and Assessments

Social Spike may offer free:

SEO reviews;
video audits;
website assessments;
visibility reviews;
marketing evaluations;
consultations;
rankings assessments; and
related analysis.

These are intended to provide general observations and potential opportunities based on the information reasonably available at the time of review.

A free audit or review is not intended to constitute a complete technical, legal, financial, security, accessibility, privacy, or regulatory audit.

We do not guarantee that a free review will identify every possible issue affecting a website or business.

9. Calculators, Scores and Interactive Tools

Our website may contain calculators, scoring tools, estimators, assessments, quizzes, benchmarks, projections, or similar interactive features.

Results generated by these tools may rely on:

information entered by the user;
assumptions;
industry averages;
formulas;
estimates;
third-party data; or
simplified models.

Outputs are provided for informational and planning purposes only.

They should not be treated as guaranteed financial, marketing, revenue, valuation, investment, accounting, tax, or business outcomes.

Actual results may vary substantially.

10. Artificial Intelligence and Automated Tools

Social Spike may use artificial intelligence, machine learning, automation, voice technology, chat systems, and related tools.

Our website may include an AI-assisted voice or conversational interface known as Bella.

Bella or other automated systems may assist with:

answering general questions;
explaining services;
gathering inquiry information;
qualifying inquiries;
scheduling consultations;
providing general marketing information; or
directing visitors to relevant resources.

AI Outputs May Be Incorrect

Artificial intelligence systems can generate inaccurate, incomplete, outdated, misleading, or unexpected responses.

You should not rely exclusively on an AI-generated response when making an important business, financial, legal, security, privacy, employment, medical, or other significant decision.

Where confirmation is important, contact a Social Spike team member directly.

AI Does Not Have Authority to Bind Social Spike

Unless expressly confirmed by an authorized Social Spike representative, an AI system does not have authority to:

enter into a contract on behalf of Social Spike;
change pricing;
alter a proposal;
modify a client agreement;
promise a refund;
guarantee results;
approve a credit;
alter a service scope; or
make another legally binding commitment on Social Spike’s behalf.

Sensitive Information

Do not provide unnecessary sensitive or confidential information through public-facing AI systems.

This includes:

passwords;
authentication codes;
banking credentials;
credit-card details;
government identification;
medical information;
confidential employee information; or
other highly sensitive data.

Our handling of personal information is further described in our Privacy Policy.

11. Booking Consultations

Our website may allow users to request or schedule consultations.

A booking confirmation reserves an appointment time but does not necessarily constitute acceptance of a project or creation of a client relationship.

Social Spike may:

reschedule appointments;
cancel appointments;
decline prospective engagements; or
request additional information before agreeing to provide services.

12. Pricing

Prices displayed on the website may change from time to time.

Unless otherwise stated:

website pricing is in Canadian dollars;
applicable taxes may be additional;
pricing may depend on project scope;
customized services may require a separate quote;
promotional or introductory pricing may be subject to additional conditions; and
prices displayed on the website do not override a separately executed agreement.

Where a proposal or written agreement contains different pricing, the pricing in that document governs the applicable engagement.

13. Proposals, Estimates and Quotes

A proposal, estimate, assessment, recommendation, or quote is valid only for the period specified in that document.

If no validity period is stated, Social Spike may revise or withdraw the proposal before it is accepted.

Changes to:

project scope;
website size;
technical requirements;
client requirements;
timelines;
integrations;
third-party costs; or
other material project circumstances

may require revised pricing or a revised scope.

14. Payment Terms

Payment terms for paid services are governed by the applicable:

proposal;
agreement;
invoice;
subscription;
order form; or
other written arrangement.

Social Spike may use third-party payment processors to process payments.

Clients are responsible for providing accurate billing information and paying amounts when due under the applicable agreement.

15. Refunds and Cancellations

Refund, cancellation, renewal, and termination rights relating to paid Social Spike services are governed by the applicable written agreement.

Nothing in these Terms is intended to remove any statutory rights that cannot legally be excluded or waived.

16. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to Social Spike.

This may include:

website design;
written content;
graphics;
logos;
branding;
videos;
photographs;
illustrations;
software;
code;
calculators;
tools;
reports;
templates;
frameworks;
downloadable resources;
processes;
training materials;
presentation materials;
marketing materials; and
other intellectual property.

These materials may be protected by copyright, trademark, contractual rights, and other applicable intellectual property laws.

17. Permitted Use of Website Content

You may access and use this website for legitimate personal or business informational purposes.

Unless we provide permission, you may not:

reproduce substantial portions of the website;
republish our content as your own;
sell our content;
remove copyright or proprietary notices;
copy our proprietary tools or calculators;
commercially distribute our materials;
scrape the website at a scale that interferes with its operation;
reverse engineer proprietary website functionality;
impersonate Social Spike;
use our branding in a misleading manner; or
falsely suggest that Social Spike endorses another business, service, or product.

Reasonable linking to publicly available Social Spike webpages is permitted provided the link is not misleading or deceptive.

18. Social Spike Trademarks and Branding

“Social Spike,” “Social Spike Marketing Group,” our logos, visual branding, and associated marks may be trademarks, trade names, or proprietary branding belonging to Social Spike.

You may not use our branding in a way that:

falsely implies affiliation;
falsely implies sponsorship;
creates confusion;
misrepresents a relationship with Social Spike; or
damages our reputation.

19. User Submissions

If you submit information through our website, you represent that you have the authority to provide that information.

You are responsible for ensuring that material you submit does not unlawfully:

infringe another person’s intellectual property;
violate privacy rights;
disclose confidential information;
impersonate another person;
contain malicious software;
violate applicable law; or
interfere with the website.

You retain ownership of content you provide to us, subject to any rights reasonably necessary for us to receive, process, respond to, store, or use the information for the purpose for which it was submitted.

Any broader use of client materials in marketing, case studies, portfolios, testimonials, or promotional materials may be subject to the applicable client agreement or separate permission.

20. Acceptable Use

You must not use this website to:

conduct unlawful activity;
attempt unauthorized access;
introduce malware;
attack website infrastructure;
interfere with website availability;
attempt to bypass security controls;
harvest information unlawfully;
send spam;
impersonate another person or organization;
submit fraudulent inquiries;
abuse automated tools;
use automated systems in a way that materially interferes with our infrastructure; or
engage in activity that could reasonably damage Social Spike, our users, or third parties.

We may block, restrict, or terminate access where we reasonably believe the website is being misused.

21. Third-Party Websites and Services

The website may contain links or integrations involving third-party services such as:

Google;
social-media platforms;
payment providers;
calendar and scheduling systems;
video platforms;
analytics providers;
mapping services;
AI providers;
advertising platforms;
hosting providers;
software providers; or
other websites.

Third-party services are operated independently from Social Spike.

We do not control their:

availability;
security;
privacy practices;
terms;
accuracy;
content;
functionality; or
business practices.

Your use of third-party services may be subject to separate terms and privacy policies.

22. Search Engines and Third-Party Platforms

Many Social Spike services interact with platforms we do not own or control.

These may include:

Google Search;
Google Business Profile;
Google Ads;
Google Analytics;
Google Search Console;
Bing;
Meta;
LinkedIn;
YouTube;
WordPress;
hosting providers;
AI search systems; and
other platforms.

These companies may change:

algorithms;
ranking factors;
APIs;
policies;
pricing;
account requirements;
advertising systems;
tracking systems;
features; or
access

without notice to Social Spike.

Social Spike is not responsible for a third party’s decision to:

change an algorithm;
suspend an account;
reject an advertisement;
alter rankings;
remove a listing;
modify a feature;
discontinue a product;
change pricing;
restrict an API; or
otherwise modify its platform.

23. Client-Controlled Systems and Third-Party Changes

Where Social Spike performs work involving a client’s website, account, platform, hosting environment, CRM, analytics system, advertising account, or other technology, changes made by the:

client;
employee;
contractor;
developer;
hosting provider;
plugin;
software update;
platform provider; or
another third party

may affect the performance or functionality of Social Spike’s work.

Social Spike is not responsible for problems caused solely by unauthorized or independent changes made outside our control.

24. Website Availability

We aim to keep the Social Spike website available and functional, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable because of:

maintenance;
updates;
hosting problems;
cyber incidents;
third-party outages;
software failures;
internet disruptions;
security measures;
technical problems; or
circumstances outside our reasonable control.

We may modify, suspend, replace, or discontinue website features at any time.

25. Website Security

We take reasonable steps to operate and maintain the website securely.

However, no website, internet transmission, cloud service, or computer system can be guaranteed to be completely secure.

You are responsible for maintaining appropriate security on your own:

devices;
browsers;
accounts;
passwords;
networks; and
systems.

26. Privacy

Your use of this website may involve the collection and processing of personal information.

Please review our Privacy Policy for information concerning:

personal information;
cookies;
analytics;
advertising technologies;
AI interactions;
retention;
security;
service providers;
privacy rights; and
our Privacy Officer.

The Privacy Policy forms part of the rules governing use of this website.

27. Electronic Communications

If you contact Social Spike electronically, you consent to receiving communications reasonably connected to your inquiry, appointment, project, transaction, or client relationship.

Promotional electronic communications are handled in accordance with applicable Canadian electronic communications requirements.

You may unsubscribe from eligible promotional communications using the unsubscribe mechanism provided or by contacting us.

Service-related, contractual, transactional, billing, or security communications may still be sent where reasonably necessary.

28. Disclaimer of Warranties

To the maximum extent permitted by applicable law, this website and its publicly available content, tools, and functionality are provided on an “as available” and “as is” basis.

Except where expressly stated in a written agreement, we do not make representations or warranties that:

the website will always be available;
content will always be error-free;
every recommendation will apply to every business;
every technical issue will be identified;
every third-party link will remain active;
every AI response will be accurate;
every calculator output will reflect actual results; or
use of the website will produce a particular business outcome.

Nothing in this section excludes warranties, conditions, or rights that cannot legally be excluded.

29. Limitation of Liability

To the maximum extent permitted by applicable law, Social Spike will not be liable solely because of your use of, or inability to use, this website for:

indirect damages;
incidental damages;
special damages;
consequential damages;
lost profits;
lost opportunities;
loss of business;
lost data;
reputational loss; or
other similar losses

arising from website use, reliance on general website content, use of free tools, AI-generated information, or third-party services.

This limitation does not apply where liability cannot legally be excluded or limited.

Liability arising from paid Social Spike services is governed by the applicable client agreement.

30. Reliance on Website Content

You are responsible for evaluating whether information on this website is appropriate for your circumstances.

You should not make a significant legal, financial, security, employment, tax, medical, investment, or other regulated professional decision based solely on general Social Spike website content.

31. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Social Spike, its officers, employees, contractors, and representatives harmless from third-party claims, damages, liabilities, costs, or expenses arising from your:

unlawful use of the website;
intentional misuse of website systems;
infringement of third-party rights;
fraudulent submissions;
malicious activity; or
material violation of these Terms.

This provision does not require you to indemnify Social Spike for matters that cannot lawfully be transferred to you.

32. Suspension or Termination of Access

We may restrict or terminate access to website functionality where reasonably necessary because of:

security concerns;
abuse;
fraud;
unlawful activity;
excessive automated activity;
interference with website infrastructure; or
material violation of these Terms.

33. Force Majeure

Social Spike will not be responsible for delays or failures caused by circumstances reasonably beyond our control, including:

widespread internet outages;
natural disasters;
extreme weather;
war;
civil unrest;
government action;
labour disruption;
cyberattacks;
infrastructure failures;
hosting outages;
third-party platform failures;
utility failures; or
other similar events.

Service-specific force majeure provisions contained in a separate agreement will govern those services.

34. Governing Law

These Terms are governed by the laws of the Province of Nova Scotia and the applicable federal laws of Canada, without regard to conflict-of-law principles.

Subject to any rights or procedures that cannot legally be waived, disputes relating specifically to these Terms or use of this website will be subject to the courts of Nova Scotia, Canada.

Nothing in these Terms removes a statutory right to bring a claim in another forum where applicable law prohibits such a restriction.

35. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent reasonably necessary, and the remaining provisions will continue in effect to the extent permitted by law.

36. No Waiver

If Social Spike does not immediately enforce a provision of these Terms, that does not mean we have waived the right to enforce it later.

37. Assignment

You may not assign your rights or obligations under these Terms where doing so would materially affect Social Spike without our consent.

Social Spike may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of business assets, or similar transaction, subject to applicable law.

38. Relationship of the Parties

Use of this website does not create a:

partnership;
joint venture;
franchise;
fiduciary relationship;
employment relationship;
agency relationship; or
other special relationship

between you and Social Spike.

39. Entire Agreement Regarding Website Use

These Terms, together with our Privacy Policy and any other policies expressly incorporated by reference, govern your general use of the Social Spike website.

They do not replace separately executed client agreements governing paid services.

40. Changes to These Terms

We may update these Terms periodically to reflect:

changes to our website;
changes to our services;
new technologies;
new AI functionality;
changes to business practices;
changes to third-party services;
changes to legal requirements; or
other operational changes.

When these Terms are updated, the Last Updated date at the top of this page will be revised.

Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Material changes affecting existing paid client relationships will continue to be governed by the applicable client agreement.

41. Contact Us

Questions about these Terms may be directed to:

Social Spike Marketing Group
609-569 Washmill Lake Dr.
Halifax, Nova Scotia B3S 0E3
Canada